Last Updated: [April 10, 2025]
At Aaspas, your satisfaction is our priority. If you’re not entirely satisfied with your purchase, we’re here to help. Please carefully read our Refund Policy to understand the terms and conditions for processing returns and refunds.
1. Eligibility for Refunds
Refunds may be applicable under the following conditions:
- The product is damaged, defective, or incorrect upon delivery.
- The product is returned in its original condition, including packaging, tags, and accessories.
- The refund request is initiated within [X] days from the date of delivery (specific timeline can be set, e.g., 7–30 days).
Products in the following categories may not be eligible for refunds:
- Perishable goods such as food or flowers.
- Personal care items like cosmetics or hygiene products (if opened or used).
- Customized or made-to-order items.
2. Return Process
To initiate a return and request a refund, follow these steps:
Log in to your Aaspas account and go to My Orders.
Select the order you wish to return and click on the Return/Refund option.
Provide a reason for the return and upload clear photos (if applicable).
Pack the product securely in its original packaging.
Our team will review your request, and if approved, we’ll arrange for a pickup or guide you on how to return the item.
3. Refund Process
Once the returned product is received and inspected, refunds will be processed as follows:
- Payment Method: Refunds will be credited to the original payment method (e.g., bank account, credit/debit card, wallet).
- Processing Time: Refunds are typically processed within [X] business days after approval.
Please note: Shipping fees and COD charges (if applicable) may not be refundable unless the return is due to our error.
4. Conditions for Refund Rejection
Your refund request may be rejected if:
- The product shows signs of use, wear, or damage not caused during delivery.
- Original packaging, tags, or accessories are missing.
- The return request is initiated beyond the eligible return window.
5. Contact Us
If you have any questions or need further assistance, please reach out to our customer support team:
- Email: hello@aaspas.com
- Phone: +91 93263 82498
- Chat: Available on the Aaspas app and website.
We’re committed to resolving your concerns and ensuring a hassle-free shopping experience!
